Let’s get you
back to learning.

01

I can’t sign in

You can sign in with an email code or Sign in with Apple. Use the same method and account you used previously to return to your saved progress.

Email code

1. Check that the email address is correct, then request a code in the app.
2. Check your inbox and Spam folder. Enter the newest code exactly as shown, without spaces.
3. If it has expired, request a new code. An earlier code may stop working after a newer request.

Sign in with Apple

Complete the Apple sign-in prompt. If you previously chose Hide My Email, Apple may use a private relay address instead of your personal email. Signing in separately with your personal email may open a different account.

If you close the Apple prompt, you can try again. If sign-in still fails, tell support which method you used and what message appeared.

02

My progress or learning content is missing

Check your internet connection and make sure you are signed into the same account as before. Reopen the app and try again.

If the app says learning materials are unavailable, contact support with the exact message and your app version. Do not delete the app or your account as a troubleshooting step: unsynchronised progress may be lost.

03

How do I change the language?

Open your account in the app and choose the language setting. RERA Exam Coach supports English and Russian.

04

How do I delete my account?

1. Open the account screen in RERA Exam Coach.
2. Choose account deletion and read the confirmation.
3. If asked, sign in again to confirm that the account is yours.
4. Confirm deletion and keep the app online while it processes the request.

Deletion removes your account and associated learning records. Signing out or uninstalling the app does not delete your server account. See the retention and deletion section for details.

If you cannot access your account or deletion fails, email support@realsila.ae. We may need to verify account ownership before handling your request.

05

Contact support

Email support@realsila.ae. Please include:

• The app version, iPhone model and iOS version.
• What you were doing and the exact error message.
• A screenshot, if it helps, with private information removed.

Never send your password, sign-in code or Apple credentials. Support does not need them.

If you report a question or translation, include the question text and the language you were using.